Managed Service Plans Comparison

 

Plan Description Basic Premium Ultimate
Remote Business Hours Support
Monday – Friday, 8:00 a.m. – 5:00 p.m.		 Included Included Included
Remote After-Hours & Weekend Support
Monday – Thursday, 5:01 p.m. – 7:59 a.m.
Friday 5:01 p.m. – Monday 7:59 a.m.		 $150 Per Hour
1-Hour Minimum		 Included Included
On-Site Business Hours Support
Monday – Friday, 8:00 a.m. – 5:00 p.m.		 $175 Per Hour
2-Hour Minimum		 $150 Per Hour
1-Hour Minimum		 Included
On-Site After-Hours & Weekend Support
Monday – Thursday, 5:01 p.m. – 7:59 a.m.
Friday 5:01 p.m. – Monday 7:59 a.m.		 $250 Per Hour
2-Hour Min. Remote
4-Hour Min On-Site		 $200 Per Hour
1-Hour Min. Remote
2-Hour Min On-Site		 Included
Support Response Time Within 4 Hours 2 Hours 1 Hour
On-Site Emergency Response Time Within As available 8 Hours 4 Hours
Remote Monitoring and Management X X X
Microsoft O/S Patch Management X X X
Automatic Problem Escalation and Resolution X X X
Endpoint Protection and Updates X X X
Firewall Management and Updates X X X
Content Filtering and Intrusion Protection X X X
Technology Effectiveness Assessment X X X
Asset Tracking and Management X X X
DNS Management X X X
Adding/Removing Users, Mailboxes X X X
Network Documentation X X X
Spam Filtering   X X
Software Installation and Upgrades   X X
Office 365 Support   X X
365 Mailbox / Google Workspace Backup   X X
Security Information & Event Management   X X
File and Server Restores from Backup   X X
Advanced Threat Protection     X
Virus, Spyware and Malware Removal     X
Creation Of Acceptable Use Policy     X
Disaster Recovery Plan and Updates     X
Dark Web Password Monitoring     X
Cyber Security Awareness Training     X
Mobile Device Management     X
Phishing Tests for Employees     X
Installation of New Hardware     X
Server Off-Site Backup 500 GB for $60,
$8/100GB/Month		 500 GB included,
$6/100GB/Month		 Included
Per User-Workstation Per Month $124.95 $174.95 $249.95
Per Server Per Month $399.95 $499.95 $599.95